Returns Policy

Returns

If for any reason you’re unsatisfied with your purchase you have 14 days from the receipt of your order to return it to us for either an exchange or refund.

Returns should be posted to the following address:

KING Apparel Returns
Suite 339 Stratford Workshops
Burford Road, Stratford
London
E15 2SP
United Kingdom

Note: Please complete the returns form you received with your order. If you do not have a copy then you can download the returns form here.

Exchange

Items must be returned in the original packaging and not worn, washed, damaged or have had the tags removed. As soon as we receive the unwanted item back with a completed returns form we will process the exchange.

Where the replacement item is of a higher value than the original item we will contact you to process the additional payment. Where the value is less we will refund the difference to the original payment method within 2 working days.

Refund

Items must be returned in the original packaging and not worn, washed, damaged or have had the tags removed. As soon as we receive the unwanted item back with a completed returns form we will refund the value to the original payment method within 2 working days.

Using Collect+

You may return your unwanted items using the method of your choice. You are responsible for the goods until they are returned safely to us and therefore we recommend that you use a recorded, tracked service.

We offer the Collect+ service which enables UK customers to easily return their orders from just £4.89 using a network of over 5,500 local convenience stores and retail outlets. Most Collect+ stores are open outside of normal 9-5 opening stores and are located within one mile of 90% of people who live in the UK’s towns and cities. This makes the return of your order as convenient as possible.

Find out more about returning a parcel using Collect+

Terms and Conditions

Returned items must be in a condition that allows them to be re-sold. They should be returned in the original packaging and not have been worn, washed, damaged or have had the tags removed.

We deem faulty items as having a manufacturing fault or hidden defect which was present at the time of delivery. An item is not considered faulty if it has become damaged because of wear and tear, misuse or accidental damage.

We reserve the right to withhold exchange, credit or refund if a returned item is: visibly worn; damaged; marked; washed; smells of smoke, aftershave, perfume, deodorant or washing powder; in a condition that we deem renders it un-sellable.

Non-UK customers wishing to return an item should mark the parcel as “Returned Items” to avoid customs charges. We are not liable for customs charges on returned orders and may charge these back to the customer if necessary.